Apology Letter For Double Charges
Dear {Recipient},
It has come to my attention that you were charged twice for order number {number} due to {reason}. I
apologize for the mistake and any inconvenience this may have caused you.
Rest assured that our accounting department has already voided the second transaction. Please note that it might take {number of} business days for this change to reflect in your account.
Thank you for your kind understanding and we look forward to your continued support!
Kind regards,
{Your Name}