Apology Letter For Damaged Goods

Dear {Recipient},

Thank you for bringing order number {number} to our attention. It appears that the {item} you purchased was damaged during transit. On behalf of {company name}, I would like to extend my apologies for this unfortunate incident.

We are sending you a new {item}, which should arrive at your specified address in {number of} days. Included is a return label--please attach this to the original packaging of the damaged product and send it back to us. No postage is required.

Your satisfaction is our number one priority. Should you have any further questions, you may reach me at {email/phone} and I would be more than happy to assist you.

Thank you for your kind understanding!

Kind regards,

{Your Name}