Apology Letter For Customer
Dear {Recipient},
Thank you for contacting us regarding {issue}. We're very sorry that the {item/service} you received did not meet your expectations. We understand your disappointment and apologize for any inconvenience this has caused.
At {company name}, our customers' happiness is our number one priority. Thus, we {have gone ahead and shipped out a replacement/would like to offer you a X-month free subscription/something else} in order to make it up to you.
Again, thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is crucial to that process. Please don't hesitate to reach out to us again should you have additional concerns. Thank you.
Best regards,
{Your Name}
Thank you for contacting us regarding {issue}. We're very sorry that the {item/service} you received did not meet your expectations. We understand your disappointment and apologize for any inconvenience this has caused.
At {company name}, our customers' happiness is our number one priority. Thus, we {have gone ahead and shipped out a replacement/would like to offer you a X-month free subscription/something else} in order to make it up to you.
Again, thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is crucial to that process. Please don't hesitate to reach out to us again should you have additional concerns. Thank you.
Best regards,
{Your Name}
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