Apology Letter For Long Wait Time

Dear {Recipient},

On behalf of {name of business}, I would like to offer my sincere apologies for the long wait time you endured at our {office/clinic/restaurant/etc.} during your last visit on {date}.

Having you, our valued {customer/client/patient}, wait for {number of} hours is completely unacceptable. We take full responsibility for this excessive delay, which was caused by {brief explanation of the reason for the delay}. We should have been better prepared for such situations; rest assured we are taking the necessary steps to make sure this doesn't happen again.

We understand that your time is valuable and we are deeply sorry for the inconvenience this has caused you. Please accept the {enclosed/attached} {voucher/coupon/etc.} as a token of our apology. We look forward to serving you at {name of business} again soon.


{Your Name},
{Your Position}


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