Apology Letter For Unreliable Delivery

Dear [Name],

We are writing to apologize for the unreliable delivery of your order. We understand that you have been waiting for your order for some time now, and we apologize for the delay.

We take pride in providing our customers with the highest quality of service, and we are sorry that we have not been able to meet your expectations. We understand that this delay has caused you inconvenience and we would like to make it up to you.

We would like to offer you a [discount/credit/free item] as a token of our apology. We hope that this will help make up for the delay in your order.

We understand that you may be frustrated with this delay, and we want to assure you that we are taking steps to ensure that this does not happen again. We are currently working on improving our delivery system to make sure that our customers receive their orders on time.

We apologize once again for the delay in your order and we hope that you will accept our apology. We value your business and we want to make sure that you are satisfied with our service.

Sincerely,

[Name]