Apology Letter For Inadequate Delivery Service

Dear [Name],

I am writing to apologize for the inadequate delivery service you recently experienced. I understand that you placed an order with us, and it was not delivered on time. I want to express my sincerest apologies for the inconvenience this has caused you.

At [Company Name], we strive to provide the highest quality of service to our customers. We take pride in our ability to deliver orders in a timely manner, and we are deeply sorry that we failed to meet your expectations. We understand how important it is for customers to receive their orders on time, and we regret that we did not meet this standard.

We are currently investigating the cause of the delay and are working to ensure that similar issues do not occur in the future. We are also taking steps to improve our delivery process in order to ensure that orders are delivered on time.

We understand that this delay has caused you frustration and inconvenience, and we want to make it up to you. To show our appreciation for your patience and understanding, we are offering you a [discount/free item/etc.] on your next order. We hope that this will help to make up for the inconvenience you experienced.

Once again, we apologize for the delay in your order and for any inconvenience it may have caused. We value our customers and we are committed to providing the highest quality of service.

Sincerely,

[Your Name]

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