Apology Letter For Poor Customer Service

Dear [Name],

We at [Company] would like to apologize for the poor customer service you experienced recently. We understand that this is not the experience you expect from us and we are truly sorry that we have not met your expectations.

At [Company], we strive to provide the best customer service possible, and we take customer satisfaction very seriously. We understand that the level of service you received was not up to our usual standards, and we apologize for any inconvenience this may have caused.

We are currently taking steps to ensure that this does not happen again. We are reviewing our customer service policies and procedures and making changes to ensure that our customers receive the highest level of service possible. We are also training our customer service representatives to better handle customer inquiries and complaints.

We understand that this incident has been a source of frustration for you, and we would like to make it up to you. We would like to offer you a [discount/free product/etc.] as a token of our apology. We hope that this will help to make up for the inconvenience that you have experienced.

Once again, we apologize for the poor customer service you received. We are committed to providing the best customer service possible and we hope that this incident will not deter you from doing business with us in the future.

Sincerely,

[Your Name]

[Company]