I am writing to apologize for the unwanted observation that occurred during your recent visit to our office. I understand that this was an unexpected and unwelcome intrusion into your privacy, and I regret that it happened.
I am deeply sorry for the distress this incident caused you. We take all matters of privacy and security very seriously, and we are committed to ensuring that our office is a safe and secure environment for all visitors.
We have taken steps to ensure that this does not happen again in the future. We have implemented a new policy that requires all visitors to be informed of any observation that may take place during their visit. We have also trained our staff to be aware of any potential privacy concerns and to take all necessary steps to protect the privacy of our visitors.
We understand that this incident has caused you to feel uncomfortable and we are sorry for that. We hope that you can accept our sincere apology and that you will continue to visit our office in the future.
Once again, I apologize for the unwanted observation and I hope that you can accept our apology.