I hope this letter finds you in good health and spirits. I am writing to apologize for the unpleasant hospitality that you experienced during your recent stay at our hotel.
We understand that hospitality is one of the most important aspects of any hotel experience and we take great pride in providing our guests with the highest level of service. Unfortunately, we did not meet your expectations on this occasion.
We are deeply sorry for the inconvenience caused to you and we would like to make it up to you in any way possible. We have taken steps to address the issues that you faced and ensure that such an incident does not occur in the future. We have also conducted a thorough review of our processes and procedures to ensure that our guests receive the best service possible.
We understand that this incident has caused you distress and we are sorry for that. We would like to offer you a complimentary stay at our hotel to make up for the unpleasant experience. We would also like to offer you a complimentary dinner at our restaurant to show our appreciation for your patience and understanding.
We hope that this gesture of goodwill will help to restore your faith in our hotel. We value your patronage and would like to thank you for giving us the opportunity to serve you.
Once again, please accept our sincerest apologies for the unpleasant hospitality that you experienced during your stay. We look forward to welcoming you back to our hotel in the near future.