Dear [Name],
I am writing to apologize for the unfavorable purchases we have made recently. I understand that our choices have not been ideal and have caused a lot of inconvenience for you.
I want to take this opportunity to assure you that we are taking steps to ensure that this does not happen again. We are currently in the process of reviewing our purchasing policies and procedures to ensure that all future purchases are in line with our companyÕs values and goals.
We understand that our mistakes have caused you a lot of frustration and we want to make it up to you. We are offering you a full refund for the purchases that were not satisfactory. We will also be providing you with a discount for your next purchase. We hope that this will help to make up for the inconvenience we have caused.
We are deeply sorry for the unfavorable purchases we have made and we are committed to making sure that this does not happen again. We value your business and we want to make sure that you are satisfied with our services.
Once again, I apologize for the inconvenience we have caused and I hope that you will accept our offer of a full refund and discount.
Sincerely,
[Your Name]