I am writing to express my sincere apology for the defective product that you recently purchased from our store. I understand that this has caused you a great deal of inconvenience and disappointment, and I would like to apologize on behalf of our company.
At [Company Name], we take pride in providing our customers with the highest quality products and services. We strive to ensure that all of our products meet the highest standards of quality and safety. Unfortunately, it appears that the product you purchased did not meet these standards.
I understand that this is a frustrating and disappointing situation. We take all customer complaints seriously, and we are committed to making sure that all of our products meet the highest standards of quality and safety. To that end, we have launched an investigation into the issue and are working to identify the cause of the defect.
In the meantime, we would like to offer you a full refund for the product, as well as a discount on your next purchase. We hope that this will help to make up for the inconvenience and disappointment that you have experienced.
Once again, I apologize for the defective product and the inconvenience that it has caused you. We take all customer complaints seriously, and we are committed to ensuring that all of our products meet the highest standards of quality and safety.