I am writing to apologize for the recent fire safety incident that occurred at [location]. I understand that this incident has caused a great deal of disruption and inconvenience to you and your family, and I apologize for any distress this may have caused.
I take full responsibility for the incident and want to assure you that we are taking all necessary steps to ensure that such an incident does not happen again. We are conducting a thorough investigation into the cause of the incident and will take all necessary steps to ensure that our fire safety procedures are updated and improved.
We understand the importance of fire safety and are committed to doing everything we can to ensure that our premises are safe and secure. We are currently in the process of reviewing all our fire safety protocols and making any necessary changes to ensure that such an incident never happens again.
Once again, I apologize for any distress this incident may have caused you and your family. I assure you that we are taking all necessary steps to ensure that such an incident does not happen again.
If you have any further questions or concerns, please do not hesitate to contact me.