I am writing to apologize for the animal attack that occurred on [date]. I understand that this was a traumatic experience for you and I am deeply sorry for the pain that you have suffered.
First and foremost, I want to make it clear that the animal attack was not intentional. I take full responsibility for the incident and I want to assure you that I am doing everything in my power to ensure that something like this never happens again.
I understand that this incident has caused you immense physical and emotional distress. I am truly sorry for the pain you have endured and I want to make it up to you in any way I can. I will do whatever it takes to make sure that you are compensated for your losses and that you receive the necessary medical treatment you need.
I have taken the necessary steps to ensure that the animal that caused the attack is properly contained and monitored in the future. I have also taken steps to educate myself and my staff on how to properly handle animals in order to prevent any further incidents.
Once again, I apologize for the animal attack and I want to make it clear that I am doing everything in my power to make sure that something like this never happens again.