I am writing to apologize for the unhygienic practices that occurred in our facility. We understand that this is a serious issue and we take full responsibility for what happened. We are deeply sorry for any distress or discomfort this may have caused you.
We take hygiene and cleanliness very seriously and we are committed to providing a safe and healthy environment for our customers and employees. We have taken immediate steps to address the issue and ensure that it does not happen again. We have implemented a new cleaning and sanitation protocol that is more rigorous and comprehensive than before. We have also increased the frequency of our cleaning and sanitation procedures to ensure that our facility is always kept clean and hygienic.
We understand that this incident may have caused you to lose trust in our facility and we are committed to regaining that trust. We have implemented a customer feedback system to ensure that we are always aware of any issues or concerns that our customers may have. We are also offering a discount on all services to show our commitment to customer satisfaction.
We understand that this incident was unacceptable and we take full responsibility for it. We are committed to providing a safe and hygienic environment for our customers and employees and we are doing everything we can to ensure that this incident does not happen again. We apologize for any distress or discomfort this may have caused you and we hope that you will give us the chance to regain your trust.