I am writing to apologize for the deceptive practices that have been carried out by our company. We understand that our actions have caused you to feel betrayed, and we take full responsibility for our actions.
We understand that trust is a vital part of any relationship, and we have broken yours. We understand that our actions have caused you to feel deceived and misled, and we are truly sorry.
We understand that trust is the foundation of any successful business relationship, and we regret any actions that may have caused you to doubt our commitment to providing a quality service. We take full responsibility for our mistakes and are working hard to ensure that our customers are treated fairly and with respect.
We have implemented a number of changes to our business practices to ensure that any deceptive practices are avoided in the future. We have taken steps to improve our transparency and communication with customers, and we are committed to providing an honest and open service. We have also implemented a system of checks and balances to ensure that our staff are held accountable for any errors or deceptive practices that may occur.
We understand that our actions have caused you to lose trust in us, and we would like to make it up to you. We are offering a [special offer or discount] to all customers who have been affected by our deceptive practices.
We would like to thank you for your patience and understanding during this difficult time. We are committed to providing an honest and transparent service and we hope that you will give us the opportunity to regain your trust.