I am writing to apologize for the alert that was sent out to you recently. I understand that it was disruptive and caused a great deal of confusion and frustration.
I want to take this opportunity to explain why the alert was sent out in the first place. We had recently implemented a new system that was designed to help us better manage our resources and ensure that our customers were receiving the best possible service. Unfortunately, the system malfunctioned, resulting in the alert being sent out.
I want to assure you that we take this matter very seriously and are taking steps to ensure that this does not happen again. We are currently in the process of reviewing our systems and procedures to identify any potential weaknesses and make any necessary improvements.
I understand that this incident has caused you a great deal of inconvenience and I apologize for any disruption that it may have caused. We value your business and your trust in us and we are committed to providing you with the best possible service.
Once again, I apologize for the alert and any inconvenience it may have caused. Please do not hesitate to contact me if you have any further questions or concerns.