We, at [Company Name], would like to apologize for the contamination of the [Product] that you recently purchased from us. We understand that this has caused you a great deal of inconvenience and we are truly sorry for the trouble it has caused.
We take great pride in the quality of our products and services, and we are deeply sorry that this incident has caused you to feel otherwise. We take full responsibility for the contamination of the [Product], and we are taking steps to ensure that such an incident does not happen again.
We have conducted a thorough investigation into the cause of the contamination and have identified the root cause. We have implemented new processes and procedures to prevent similar issues from occurring in the future. We are also conducting additional quality checks to ensure that all our products are of the highest quality before they are shipped out.
We understand that this incident has caused you a great deal of frustration and we would like to make it up to you. As a gesture of goodwill, we are offering you a [Insert Offer] as compensation for the inconvenience caused.
We hope that this will go some way towards making up for the trouble caused. We value your business and we are committed to providing you with the best quality products and services.
Once again, we apologize for the contamination of the [Product] and we hope that you can accept our apology.