I am writing to apologize for the inaccurate records that were recently discovered in our records. I understand how frustrating this must be for you, and I want to assure you that we are taking this matter very seriously.
We take great pride in providing accurate records to our customers, and we understand that this mistake has caused you a great deal of inconvenience. We sincerely apologize for the confusion and frustration this has caused.
We have already taken steps to ensure that this does not happen again. We have implemented a new system that will provide more accurate records and ensure that all information is up to date. We have also implemented a new training program for our staff to ensure that they are aware of the importance of accuracy in our records.
We understand that this mistake has caused you a great deal of inconvenience and we would like to make it up to you. We are offering you a [discount/free service/etc] as a way of apologizing for the inconvenience.
We understand that it is our responsibility to provide accurate records to our customers, and we take this responsibility very seriously. We are committed to providing the best service possible and we apologize for any inconvenience this mistake has caused.
Once again, I apologize for the inaccurate records and the inconvenience this has caused. We are taking steps to ensure that this does not happen again.