Apology Letter For Inadequate Service

Dear [Name],

I am writing to apologize for the inadequate service you experienced when you visited our [store/restaurant/etc.]. We pride ourselves on providing excellent customer service, and it is clear that we failed to meet your expectations.

I understand that you were not satisfied with the [product/service] you received and that you felt our staff was not helpful. This is unacceptable and I apologize for any inconvenience this may have caused you.

We take customer satisfaction very seriously and have taken steps to ensure that this does not happen again. We have reviewed our policies and procedures and have implemented additional training for our staff to ensure that they are better equipped to handle customer inquiries and complaints.

We value your business and would like to offer you a [discount/free product/etc.] as a gesture of goodwill. We hope that this will help to make up for the poor service you experienced.

Again, I apologize for the inadequate service you received. We take customer satisfaction very seriously and are committed to providing the best possible service. Please do not hesitate to contact me if you have any further questions or concerns.

Sincerely,

[Your Name]

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