Apology Letter For Inadequate Repairs

Dear [Name],

I am writing to apologize for the inadequate repairs that were done to your [item]. I understand that you were expecting a higher quality of work and that the repairs did not meet your expectations.

I take full responsibility for this mistake and I am truly sorry for the inconvenience that this has caused you. I understand that you have invested a lot of time and money into this project and the results were not what you had hoped for.

I want to assure you that I take this matter very seriously and I am doing everything I can to make sure that this does not happen again. I have already taken steps to ensure that all future repairs are done to the highest standards. I have also implemented a quality control system to ensure that all repairs are done correctly and meet the highest standards.

I understand that this mistake has caused you a lot of frustration and I want to make it up to you. I am offering you a full refund for the repairs that were done and I am also offering you a free upgrade to a higher quality repair.

Once again, I apologize for the inadequate repairs and I am doing everything I can to make sure that this does not happen again. I hope that this apology and my offer of a refund and upgrade will help to make up for the inconvenience that this has caused you.

Sincerely,

[Your Name]