Apology Letter For Governance

Dear Valued Customers,

We would like to express our sincerest apologies for the poor governance that our company has displayed recently. We understand that this has caused a great deal of frustration and disappointment and we are truly sorry for the inconvenience this has caused.

We understand that our customers have come to expect a certain level of quality from our company and we have failed to meet those expectations. We take full responsibility for our actions and are committed to taking the necessary steps to ensure that this does not happen again.

We are currently in the process of reviewing our governance policies and procedures to ensure that we are providing the highest level of service to our customers. We are also taking steps to ensure that our employees are better trained and equipped to handle customer service issues.

We understand that our customers have been greatly affected by our poor governance and we are committed to rectifying the situation. We are offering a full refund to any customers who have been affected by our poor governance. We are also offering a 10% discount on all future purchases as a gesture of our commitment to providing the highest level of service to our customers.

Once again, we apologize for the inconvenience and frustration that our poor governance has caused. We are committed to providing the highest level of service to our customers and we are taking the necessary steps to ensure that this does not happen again.

Sincerely,

[Your Name]

[Your Company Name]

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